Customs Services: Handover to Broker benefits customers with specific customs clearance arrangements

Some of our customers (especially large companies) may receive international shipments on a regular basis delivered by several different logistics providers. In this situation they may prefer to have a single customs broker performing all their clearance instead of the carrier. To support this requirement, DHL can initiate the Handover to Broker procedure.

DHL Express is a licensed customs broker in 140 countries worldwide, acting as the agent between the customer and the local customs authorities. Our expertise in this area is one of the major reasons why many businesses choose to ship with us. However, some of our customers – and the recipients of their shipments – also ship with other logistics providers and might be contractually obliged to carry out customs clearance through a broker other than DHL. When DHL is requested to intercept a shipment and pass it on to an external customs broker for clearance, this is known as the Handover to Broker service. Because the handover is a non-routine process, the customer is charged whenever this service is requested. This procedure usually is requested for Duties and Taxes Unpaid (DTU) shipments.