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Posts uit 2015 tonen

4 ways to reflect during the holiday season

As work slows down, the holiday season can give entrepreneurs more time to focus, reflect and recharge. Here are a few ways to embrace the holiday season this year.

Global trends in online retail cross border business

Hello readers, PFSweb is a 3PL company serving both direct-to-consumer (D2C) and business-to-business (B2B) initiatives, providing services to more than 60 clients who operate in a range of national and international markets including technology manufacturers, apparel, luxury goods, home improvement, home décor, collectibles, food & beverage, beauty & health, aviation, and consumer electronics, among others. Headquartered in Allen, TX, PFSweb, Inc. is a leading provider of eCommerce and multichannel outsourcing solutions for global consumer brands, online retailers, and technology manufacturers.

5 tactics for retailers to win consumers' heart & minds

Hello readers, The following article is intresting for several reasons. Retailers always try to win heart & minds of their customers. Since so much is riding on online holiday shopping, retailers need to put their knowledge of shopper mindset to work, shaping the way products are psychologically framed to meet the emotional needs of uncertain shoppers. The writer determins 5 tactics that will help retailers win consumers' heart en minds.

Why you should drop the customer who asks you to drop your fee.

When you’re passionate about your job it feels as though you could happily work for free, but let’s face it, working for free can’t pay the bills. Neither does working for a discount. Discounting your services makes sense from a marketing and sales perspective when you need to attract new business, but you may wind up driving yourself out of business if you continually give away your services or undercut your competitors. 

Bankrun: running with Fabrice through the city of Brussels

Definition of bankrun according to wikipedia A  bank run  (also known as a  run on the bank ) occurs when, in a  fractional-reserve banking  system (where banks normally only keep a small proportion of their assets as cash), a large number of customers withdraw cash from  deposit accounts  with a financial institution at the same time because they believe that the financial institution is, or might become,  insolvent ; and keep the cash or transfer into other assets, such as government bonds,  precious metals  or  stones For your information, this is NOT what this article is about! This article is about our subcontractors and delivering flyers in the city of Brussels.

Outsourcing e-commerce logistics: pro's & contra's

There are several reasons why traditional warehouses are not best suited to e-commerce logistics.  Firstly, the choice of online consumers is no longer limited to the products available in the shop. Consumers want to be able to order any product at any moment in any quantity. As a consequence, there is a shift in supply-chain thinking from “push” to “pull”. In a push model, suppliers “push” their products to consumers through the distribution channel. In the pull model, consumers create the demand and suppliers respond.

8 crucial tips for choosing the right 3PL for your company

A successful transition to outsourcing with a 3PL is a process that depends on a variety of factors that differ from business to business. The decision to outsource will depend on the company's operation plans, goals, product lines, expansion, acquisitions, etc. Before making this decision, it is necessary to conduct a comprehensive study and document the advantages, challenges and cost benefits of outsourcing.

24 hours of Leipzig

Leipzig is believed to have Slavic origins in history.  The city is mostly known to tourists and especially classical music listeners as the hometown of the famous composer and musician Johann Sebastian Bach. The Old Town Hall of Leipzig is considered to be one of the biggest Renaissance treasures in Germany.  DHL express invited their top 10 clients for a visit to the European hub in Leipzig.Our clients were given the opportunity to  learn more about our operational systems as well as learn about the importance,  our European HUB in Leipzig can play in the  business development of their company .

Customs Services: Handover to Broker benefits customers with specific customs clearance arrangements

Some of our customers (especially large companies) may receive international shipments on a regular basis delivered by several different logistics providers. In this situation they may prefer to have a single customs broker performing all their clearance instead of the carrier. To support this requirement, DHL can initiate the Handover to Broker procedure.

Did you know: export declaration

In some countries, local authorities can demand an official declaration of shipments exported from that country. DHL can handle this formality on behalf of a customer. It is known as Export Declaration

Did you know: Disbursement

Our business customers do not only ship with us, but also regularly receive shipments delivered by DHL. As most of these shipments are sent on a DTU basis (import duties and taxes unpaid), they can ask DHL to automatically cover all import duties and taxes and bill for them later. This service is known as Disbursement .

I was on national television in my bathrobe

and won a ticket to Sardina... Here's the story... Last July I took a huge chance of putting myself on the spot. Every day during summer, our National Belgian television broadcasts a very popular family program. People are triggered to recognize a particular place in Belgium (Flemish speaking part). Then they need to urge to that place and be there first, most of the time bringing an attribute. That evening they were in Tienen, the town where I live. My daughter was watching and yelled, 'they are here nearby. You need to take sugar with you'. And so I did, took my bike and trainers. Being in my pyjama's I took a risk. Arriving on the spot, I was sure I did take a risk because I was there first and won that evening. Why did I take that risk, I wondered? ....Because I am older and don't care? ....Because I didn't think? ....Because I was just curious?

Customer delight: what consumers really want from delivery

Understanding what consumers want from delivery is an important step in creating a successful eCommerce strategy. The eCommerce industry is constantly changing, challanging retailers to keep pace. Research shows that putting a priority on serving customers through excellent delivery makes sense on so many levels. By understanding and embracing these fundamental points, eCommerce companies can make important strides toward achieving consumer delight and business success in the months and years to come.

'The supernational exists for those who believe in it'

Paul Delvaux  is a surrealist painter who attains what other surrealists attempted. The paintings Delvaux became famous for usually feature numbers of nude women who stare as if hypnotized, gesturing mysteriously, sometimes reclining incongruously in a train station or wandering through classical buildings. Sometimes they are accompanied by skeletons, men in bowler hats, or puzzled scientists drawn from the stories of Jules Verne.  Delvaux would repeat variations on these themes for the rest of his long life, although some departures can be noted. Among them are his paintings of 1945-47, rendered in a flattened style with distorted and forced  perspective  effects, and the series of crucifixions and deposition scenes enacted by skeletons, painted in the 1950s. In the late 1950s he produced a number of night scenes in which trains are observed by a little girl seen from behind. These compositions contain nothing overtly surrealistic, yet the clarity of moonlit detail is halluc

Handover to Broker benefits customers with specific customs clearance arrangements

Some of our customers (especially large companies) may receive international shipments on a regular basis delivered by several different logistics providers. In this situation they may prefer to have a single customs broker performing all their clearance instead of the carrier. 

My first 6 months in the most international company

T here are people who think that postal services and logistics are easy businesses. Bring a container, parcel, letter from A to B, what could be easier? We know it is often not that simple. We provide more than that – and even delivering from A to B can be difficult at times. But, as our customer promise states, we will do our utmost to ensure that, no matter how complicated it may be for us in the background, it should feel easy for the customer to work with us. Why is simplicity and ease of use so important for our business? When customers buy a product, price is not the only thing high on their agenda. Instead, they often also want something that makes their lives easier.

How to Be a Better Leader in One Minute or Less

The original edition of  The One Minute Manager  by Ken Blanchard and Spencer Johnson is one of the best-selling business books of all time, selling millions of copies since it was published more than three decades ago. It was a simple story well told--a parable-- and leaders around the world adopted the book's ideas in droves. In their new edition-- The New One Minute Manager --the authors update their classic book to introduce its lessons to a new generation of leaders. Here are the 3 secrets of the New One Minute Manager.

DHL goes fashion!

Photo: Yannis Vlamos / Indigitalimages.com

The most important e-commerce peaks in 2015 globally

E -tailers need to have a solid strategy ready  in advance of the end-of-year period, with all its potential and challenges, if they want to guarantee success.  Flexibility and scalability  will play a crucial role in this. Operations that succeed in boosting their speed without compromising on quality will find themselves ahead of the competition. And above all:  know your customers . Understand what is important to them and aim to exceed their expectations, even during the end-of-year period.

Jeans & high tech: hot news

DHL Van spotting

Hello bloglovin professionals, Today is Friday so I am in a good mood. As you all know I am a proud DHL'er . I want to entrust a little secret to you all. It is called a professional deformation...

Customs Services: Temporary Import/Export applies to shipments that won't stay at their destination

When a non-doc shipment is sent to a different country for a limited amount of time (with a guarantee that it will exit this country again), customs duties and taxes don’t need to be paid. DHL can arrange this procedure for a customer.  It is known as Temporary Import/Export .

12 Questions to Evaluate Understanding Your Customer

Hello dear readers, Many organizations speak about understanding customers and their needs, but few truly understand what customers value most.  While it is nearing a year end and reflecting back on the past years customer experiences, I recommend you consider the following aspects of understanding your customer. Over the last months I posted some articles on how to better understand your customer.  do you for instance remember the article on 'operational excellence and relational excellence' (May 2015) or 'developping an account plan' (accountplan leidt tot meer diepgang, May 2015)?  Q4 is the ideal moment to gather with your customer, evaluate 2015 and determine what you are going to do together in 2016.

DHL Express, Service Center Liège, new location

DHL welcomes you to our brand new service center at Avenue Jean de Selys Longchamps 1, 4460 Grace - Hollogne

Getting Things done: the 5 ultimate Steps

In today's world, yesterday's methods just don't work. In  Getting Things Done , veteran coach and management consultant David Allen shares the breakthrough methods for stress-free performance that he has introduced to tens of thousands of people across the country. Allen's premise is simple: our productivity is directly proportional to our ability to relax. Only when our minds are clear and our thoughts are organized can we achieve effective productivity and  unleash our creative potential. In  Getting Things Done Allen  shows how to... "Mind like water"

EFSS at your service

Even after 6 months in the most international company, there are still new departments and services to discover. Last Friday we were invited in Maastricht at the EFSS (european Shared Services Center)

DHL Global Forwarding has delivered a record-holding 1930s race car to its Asian debut at the Hong Kong Classic Motor Show

Increase your productivity, abandon the 8hour workday

Any company trying to achieve more is constantly seeking ways to improve employee efficiency and effectiveness, to find techniques to help their teams work faster/smarter/better... they're constantly seeking an edge.  Then why do so many companies stick to the 8-hour workday -- and why do so many entrepreneurs do the same thing? 

Finding Your Next Customer Through Digital Channels

Like any other industry, e-commerce has grown up since its early days, to the point now that consumers are buying everything from clothes, to headphones, to cars, to houses from their computers and mobile devices. Whatever kind of product or service your company is selling, e-commerce is a great potential avenue to open your business up to new domestic and international customers.

Do you need to receive shipments from the other side of the world in Belgium?

ICCC # 2

Hello dear reader, Do you remember our insanely customer centric focus? Last summer I was a co-driver for one day in our service center in Liege and enjoyed to experience at first hand what this 'culture of customer first' meant. Today I have a new, more recent, story for you.

De 10 grootste logistiekers beheren 20% van de totale vracht

de Transport en Logistieke sector is vandaag een enorm belangrijke industrie. Niets wordt gedaan zonder transport en logistiek, en ondanks de grote concentratie van zaken met grote expediteurs zoals  Kuehne+Nagel ,  Panalpina ,  UPS , FedEx,  TNT ,  DB Schenker , Yusen, Nippon Express en  DHL , bestaat er immense hoeveelheid van kleine en middelgrote doorvoerders waarvan een aantal gespecialiseerd zijn in een bepaalde niche.  In feite beheert de top 10 van de wereld 20% van de globale transacties. De transport en logistieke sector is één van de meest vluchtige industrieën, onmiddellijk getroffen door de economische crisis, maar ook door alle rampen veroorzaakt door de mens (bijvoorbeeld de vernietiging van één van de grootste havens in China) of door de natuur zoals een vulkaanuitbarsting, tsunami enz. In dit opzicht is creativiteit noodzakelijk om alternatieven te vinden. www.tl-hub.be/nl/hub-news/news/de-10-grootste-logistiekers-beheren-20-van-de-totale-vracht-jc-delen

3PLs cite these innovations as the most likely to impact logistics and supply chain management in the future.

Inbound logistics magazine conducted this summer a market research. They asked more than 250 Third part logistics (3PL) providers to give their opinion about which innovations would have the greatest impact on the future of logistics. innovationmanagement.se