Doorgaan naar hoofdcontent

reasons to stay / reasons to quit

Verrassende volgorde! so be prepared

TOP 15 criteria supplier application (OESO)
waar hecht klant belang aan?
  • support
  • reactivteit
  • admin
  • SPOC
  • expertise van verkoper
  • beschikbaarheid van produktinfo
  • prijs
  • meedenken
  • flexibiliteit
  • accuraatheid en reactiesnelheid op vragenopvolging van levering (tracking)
  • product -kwaliteit
  • kwaliteit van de ondersteunende diensten
  • klachtenbehandeling
  • leverbetrouwbaarheid
TOP 10 exit (OESO)
klant neemt afscheid van zijn leverancier obv
  • aanmaningsgedrag leverancier
  • contactpersoon niet bekwaam
  • prijs
  • gevoel niet belangrijk te zijn
  • afgenomen product kwaliteit
  • gevoel te veel afhankelijk te zijn van zijn leverancier
  • onbehandelde klachten
  • leverancier denkt niet mee (pro-actief)
  • frequent niet nakomen van beloften
  • te weinig initiatief van de leverancier

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